Terms of Service

1. This agreement

These Terms of Service are an agreement between you and Darrell Pardy, operating as FullArc (“FullArc”, “we”, “us”) covering your use of the FullArc application, website and APIs (the “Service”).

By creating an account or using the Service you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

Our Privacy Policy is part of this agreement.

2. The Service

FullArc is a business operations platform covering prospecting, customer relationship management, outbound messaging, sales documents and billing. We grant you a non-exclusive, non-transferable right to use it for your internal business purposes for as long as this agreement is in force and your account is paid up.

We develop the Service continuously. Features may be added, changed or removed. We will not materially degrade a paid feature you rely on without notice, and if we retire one we will tell you before it goes.

3. Your account

• You must be at least 16 and able to enter a binding contract.
• Give accurate registration information and keep it current. A stale billing address is your problem to fix, not ours to guess.
• You are responsible for keeping credentials secure and for everything done under your account. Enable two-factor authentication — it is available and it works.
• You are responsible for the people you invite. Granting a team member a permission means you accept what they do with it.
• Tell us promptly at security@getfullarc.com if you suspect unauthorised access.

4. Your content

You own your data. Everything you put into FullArc — contacts, deals, documents, messages — stays yours. We claim no ownership of it.

You grant us only the licence we need to run the Service for you: to host, store, process, transmit and display your data in order to provide the features you use, and to make backups. That licence exists to operate the product and ends when your data is deleted.

We do not use your data to train AI models. We do not sell it, and we do not mine it to build products for anyone else.

You are responsible for having the right to hold and process the personal information you put in, including having a lawful basis where one is required.

5. Acceptable use

You agree not to use the Service to:

• Break any applicable law, or infringe anyone's rights.
• Send unsolicited bulk email or SMS, or any message that breaches anti-spam law. See outbound messaging — this is the obligation customers most often underestimate.
• Upload malware, attempt to breach the Service or another account, probe our infrastructure without authorisation, or circumvent rate limits and usage controls.
• Reverse engineer the Service, resell or sublicense access, or use it to build a competing product.
• Collect data in a way that breaches a third party's terms or applicable law, or store special categories of personal data without a lawful basis and appropriate safeguards.
• Impersonate anyone, or misrepresent who a message is from.

We may suspend an account that is causing harm, breaking the law, or putting the Service or other customers at risk. Where circumstances allow, we will warn you first and give you a chance to fix it.

6. Outbound messaging

FullArc sends email and SMS on your behalf. In law, you are the sender. That responsibility does not transfer to us because the button is in our interface.

You are responsible for ensuring every message you send complies with the rules that apply to you, which may include CAN-SPAM, CASL, the GDPR and ePrivacy rules, and the TCPA for SMS. In practice that means:

• Having a lawful basis or the required consent to contact each recipient.
• Identifying yourself accurately and not using deceptive subject lines or sender names.
• Including a working unsubscribe mechanism and honouring opt-outs promptly.
• Providing a valid physical postal address where the law requires one.
• Respecting SMS opt-out keywords and applicable quiet hours.

FullArc maintains suppression lists, honours unsubscribes and opt-outs automatically, and may pause a campaign that triggers our abuse thresholds. Those are safeguards, not a compliance programme, and they do not make an unlawful send lawful.

Sustained spam complaints, high bounce rates or deliverability damage to shared sending infrastructure are grounds for suspension.

7. Your API keys and third-party services

AI features and business search run on credentials you supply. FullArc does not provide an AI or Google Places key, and does not resell inference.

• Your use of a third-party provider is governed by your agreement with them. Their terms, pricing, rate limits and data handling apply, not ours.
• You pay them directly. Costs incurred under your key are yours, including costs from a misconfiguration, an unexpectedly large job, or a key that leaks from your side.
• We show usage and cost estimates as a convenience. Your provider's bill is the authoritative figure.
• If your key is invalid, revoked, out of quota or rate limited, the dependent features stop working. That is not a failure of the Service.
• We are not liable for a third-party provider's acts, outages, pricing changes or data practices.

Keep your keys scoped and rotate them if you believe they have been exposed.

8. Fees and payment

• Paid plans are billed in advance on the cycle shown at purchase and renew automatically until cancelled.
• Fees exclude taxes, which are added where applicable.
• Cancel any time — it takes effect at the end of the current billing period, and you keep access until then.
• Except where the law requires otherwise, payments are non-refundable and we do not prorate a partial period. If something has genuinely gone wrong, write to us; we would rather sort it out than stand on this clause.
• We may change pricing with at least 30 days' notice before it affects your next renewal.
• Non-payment may lead to suspension. We will attempt to reach you before suspending, and your data stays available for a reasonable period so you can settle up or export.

9. Availability

We work to keep FullArc available and quick, but we do not currently offer a contractual uptime guarantee or service credits. Our security page states plainly what we do and do not commit to.

Maintenance, third-party outages and events outside our control can interrupt the Service. For planned work likely to be disruptive, we will give notice where we reasonably can.

10. Intellectual property

The Service — its software, design, documentation and brand — belongs to FullArc and its licensors. These terms grant you a right to use it, not any ownership. You may not use our name or logo without permission, other than to say factually that you use FullArc. Feedback you send us may be used freely to improve the product, without obligation to you.

11. Termination and your data

You may close your account at any time. We may terminate this agreement if you materially breach it and do not fix the breach within 30 days of notice, or immediately where the breach is unlawful or causes harm to others.

Export before you go. After termination we delete or anonymise your data as described in the Privacy Policy. Once deleted it cannot be recovered, so take your export while the account is live.

Sections covering your content, intellectual property, disclaimers, liability, indemnification and governing law survive termination.

12. Disclaimers

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted or error free, that data obtained through enrichment or business search is accurate or complete, or that AI-generated content is correct. Review AI output before you act on it or send it. Nothing in the Service is legal, tax, financial or professional advice.

Some jurisdictions do not allow certain exclusions, in which case they do not apply to you.

13. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to this agreement is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred dollars.

These limits do not apply to liability that cannot lawfully be limited, including death or personal injury caused by negligence, or fraud.

14. Indemnification

You will defend and indemnify FullArc against third-party claims arising from your data, your use of the Service in breach of these terms or the law, the messages you send, or your infringement of a third party's rights. We will tell you promptly about any such claim and let you control the defence, provided any settlement does not impose an obligation on us without our consent.

15. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the application before they take effect. Continuing to use the Service after that means you accept the new terms; if you do not, close your account before they apply and we will refund any prepaid, unused fees.

16. Governing law and general terms

This agreement is governed by the laws of the Province of Nova Scotia, Canada, without regard to conflict-of-laws rules, and the courts there have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief wherever appropriate.

• Entire agreement. These terms and the Privacy Policy are the whole agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. You may not assign this agreement without our consent. We may assign it in a merger, acquisition or sale of assets.
• Notices. We reach you at the email on your account. You reach us at legal@getfullarc.com or at the postal address on our contact page.