The problem this solves
The enquiry arrives by phone or through the website. The quote gets built in a document editor. The job is scheduled somewhere else. The invoice is raised in the accounting package. Four systems, and the only thing joining them is somebody's memory of what was agreed.
The cost shows up in specific places: quotes that go out days late because building one is a chore, jobs invoiced for the wrong amount because the quote was revised verbally, and invoices that sit unpaid because nobody owns the second reminder.
What FullArc does about it
Quote from the enquiry
The opportunity carries the line items, so producing the quote is generating a document rather than rebuilding the numbers. Revise the deal and the quote follows.
Signed, not just sent
Send the quote for electronic signature and get a certificate recording who accepted it and when — which settles the "that is not what we agreed" conversation before it starts.
Invoice from the same numbers
What was signed becomes what is billed. No retyping, so no quiet divergence between the customer's copy and yours.
Chasing that runs itself
Overdue invoices escalate on a schedule — finance, then the person who owns the relationship, then a manager. The awkward second reminder is the one that gets skipped and the one that works.
Every conversation in one place
Email, SMS and call notes on the customer record. Whoever picks up the phone next can see what was already promised.
Find the next ones
Search for businesses of a given type in the areas you already serve, and enrich them into contactable records.
Start to finish
How one job or account moves through FullArc:
- Enquiry arrives. From your website through the API, or entered by whoever took the call. Duplicates against existing customers are caught immediately.
- Quote goes out. Built from the deal, branded as yours, sent for signature.
- Customer signs. Recorded with time, IP and location, and attached to the deal.
- Work is done. Activities logged against the record — including replies, which file themselves from a connected mailbox.
- Invoice and payment. Same line items, same totals. Payments recorded against the invoice; overdue accounts escalate on their own.
Where FullArc is not the answer
FullArc does not do field scheduling, dispatch or route optimisation. If your central problem is getting the right van to the right address at the right time, you need a field service tool — and FullArc can sit alongside it, connected through the API, handling the customer relationship and the money.
Saying this on a page meant to sell you something is deliberate. A trial that ends in week three because a core requirement was never there wastes considerably more of your time than reading a paragraph does.
Other ways people run FullArc
Sales teams
FullArc for sales teams: shared history, permissions matched to the job, and pipeline reporting built from real stage changes.
Read more →Dealers
FullArc for dealers: a CRM that outlives individual transactions, connected to whatever runs your inventory.
Read more →Distributors
FullArc for distributors: account history, repeat ordering, and invoicing joined to the relationship.
Read more →Multi-brand groups
FullArc for groups: hard data separation between brands, with one platform and one set of practices.
Read more →Describe how your business actually runs and we will tell you plainly whether FullArc suits it — including when it does not. Get in touch, or read what the platform does in detail.